Refund policy
Return & Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Ordinary sale and promotional-price items are eligible; only items explicitly marked Final Sale and gift cards are excluded. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at support@princessinspired.com with your order number. If your return is accepted, we will send you the return address and instructions. Customers pay return postage for change-of-mind and sizing returns, including returns made to purchase a different size. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned. Please get in touch if you have questions about your specific item:
- Items that have been worn, washed, altered, or damaged by the customer
- Items returned without original tags or packaging
- Return requests made more than 30 days after delivery
- Items explicitly marked Final Sale, or gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Bundles
To return a bundle, include every item supplied with that bundle in its original condition and packaging. If only one piece has a problem, contact us before sending anything back so we can confirm the appropriate next step.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@princessinspired.com.